I'm so disappointed that I never received my order I emailed you with my order number and no response
I placed an order with The Mane Attraction on 04/15/2024 but have not as of yet received my merchandise.
I’ve tried several to reach The Mane Attraction, and after several attempts I was finally able to speak with a live representative. I made her aware of my concerns/situation, and that I still had not received my order. She told me that my order had been shipped, so maybe I needed to check with the postal service, at which point I told her that I had been checking the status of my order every other day and the website was still showing a waiting status.. So’ I just informed her that if I hadn’t received my order in a few days, I would just call back and cancel the order for a full refund but she told me that I wouldn’t be able to get a refund, because the order had already been shipped. Again I stated, that my order had not been shipped, that’s the whole reason for me contacting them. She was very short and unprofessional. She didn’t give me any kind of information on why I had not received my order. I felt myself becoming frustrated, so I thanked her for her time and hang up. Well fast forward, a few day had gone by, so once again I checked the website and it was still showing the waiting status. At this point I called back with every intention on canceling my order, although I was told a few days earlier that I wouldn’t be able to get a refund but I knew that something had to give.
I regrettably placed the call, praying to not get another rude customer service representative, voided of any kind of professionalism, and to my surprise I got a very informative representative. Which made me aware of my order status and that it was held up, due to a portion of my order being out of stock. I was told that the product should be in by the end of the week, and would be shipped out right away. Now I’m playing the waiting game once more, but base on all the positive reviews, I’m willing to wait a little while longer but not too long…
Mini Extra Strength Rosemary+Fenugreek Herbal Hair Growth Oil
Purchased this for hubby and he loves it. He liked the smell and the softness it makes his beard!